Privacy Policy

Last updated: 06/11/2025

Thank you for visiting our website. This Privacy Policy explains how we at Bentex (“we”, “us”, “our”) collect, use, share and protect your personal data when you use our website and our services (the “Services”). It also explains your rights in relation to your personal data.

1. Information we collect

We may collect the following categories of information:

  • Personal Identifiers: name, email address, phone number, postal address, etc.
  • Contact and Communications: messages you send us (via contact form, email, chat through WhatsApp, etc.), and any information you volunteer.
  • Usage Data: information about how you use our website and services – e.g., IP address, device type, browser type, pages visited, time and date, referral source.
  • Messaging App Data: if you contact us or interact with us via WhatsApp Business or other messaging apps, we may collect the phone number, chat logs, chat metadata (time, date) required to respond to you.
  • Consent & Preferences: whether you have opted in to receive marketing messages, your communication preferences, etc.

2. How we use your information

We use your information for purposes such as:

  • Providing and improving our Services.
  • Responding to your enquiries and offering customer support.
  • Sending you updates, news or marketing communications (only if you have given your consent).
  • Ensuring the security and functionality of our website and services.
  • Complying with legal obligations.

3. Messaging via WhatsApp / Meta Products

Because we may use WhatsApp Business (a product of Meta Platforms) to communicate with you:

  • You must opt-in to be contacted by us via WhatsApp (or other Meta messaging services). We will not send you unsolicited messages without your prior consent.
  • You can opt out of receiving marketing messages via WhatsApp at any time (simply reply STOP or contact us).
  • While WhatsApp provides end-to-end encryption for messages between you and the service, please be aware that metadata (e.g., your phone number, timestamp, device information) may be collected by WhatsApp/Meta and may be shared in accordance with Meta’s policies. For example, WhatsApp’s Privacy Policy describes how it collects information and shares with Meta companies. 
  • We will not share your WhatsApp chat contents with third-parties unless required by law or as part of providing the Services (for example, forwarding your message to a relevant team member).
  • If you use WhatsApp to message us, you understand that we will handle your data as described in this Policy.

4. Sharing your information

We may share your data with:

  • Service providers and subcontractors who help us operate the website or deliver the Services (e.g., hosting providers, analytics, customer support).
  • Legal, regulatory or governmental authorities if required by law or to protect our rights or the rights of others.
  • Any other party when you have given explicit consent.

We will not sell your personal data to third-parties for marketing purposes.

5. Third-party platforms & Meta’s data practices

Please note:

  • If you use or interact with any Meta-owned product (WhatsApp, Instagram, Facebook) your data may be subject to Meta’s own privacy policies. For example, Meta’s Privacy Policy covers how Meta collects, uses and transfers information across its products.
  • When we integrate with or link to these platforms (for example via WhatsApp chat button, or if we embed Facebook/Instagram links), we encourage you to read the privacy policies of those platforms directly.
  • Our policy applies only to how we use your data, and does not override or substitute the policies of Meta or other platforms you may use.

6. Data retention and security

  • We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, or as required by law.
  • We take appropriate technical and organisational measures to protect your data from unauthorised access, use, disclosure or loss (for example secure servers, access controls).
  • However, no method of internet transmission or storage is completely secure — we cannot guarantee absolute security.

7. Your rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing the personal data we hold about you.
  • Correcting inaccurate or incomplete data.
  • Requesting deletion of your data (subject to legal or contractual limitations).
  • Withdrawing consent to processing where we rely on consent.
  • Objecting to or restricting processing in certain circumstances.
  • Porting your data in a machine-readable format (if applicable).
  • If you wish to exercise any of these rights, please contact us at: [email address/contact details].

8. Cookies and tracking technologies

Our website may use cookies, web beacons, local storage and similar tracking technologies to:

  • Understand and analyse website usage and performance.
  • Remember your preferences and settings.
  • Provide you with a tailored experience.

You may disable or delete cookies via your browser settings, but this may affect your ability to use certain parts of the website.

9. International data transfers

Since we may operate globally, your personal data may be transferred and stored in countries other than India. By using our website or providing data, you consent to such transfers. We will ensure that appropriate safeguards are in place where required (for example, binding corporate rules or standard contractual clauses).

10. Children’s privacy

Our website and services are not directed to children under the age of [insert age, e.g., 18]. We do not knowingly collect personal data from minors without parental consent. If you believe we have collected data from a child without consent, please contact us to request deletion.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here with the “Last updated” date. We encourage you to check this page periodically. Your continued use of our website after changes constitutes your acceptance of the updated Policy.

12. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bentex
1120 Budhwar Peth Babugenu chowk Pune
02024480254